Build Trusted Relationships

My Responsibilities

  • Took ownership of course production to meet timeline when the original Product Owner stepped away.

  • Researched frameworks and reviewed stakeholder notes to define objectives for building trust-based relationships, leveraging AI tools for content organization and idea generation.

  • Developed the RICH model and conceptualized a banking-themed trust metaphor for learner engagement.

  • Designed and built an interactive Storyline activity within Rise to reinforce best practices, using AI-assisted design suggestions for interactivity.

  • Utilized AI-powered editing tools to refine scripts and improve clarity.

  • Gathered initial feedback and implemented revisions for clarity and impact.

  • Acted as both Instructional Designer and Product Owner, leading a team of another instructional designer, graphic designer, and copy editor.

  • Communicated vision and content requirements to team members, incorporating AI-generated visual concepts for enhanced learner engagement.

  • Secured stakeholder approval and published the course in Workday LMS.

  • Achieved 4.74/5 star rating and 403 completions post-launch.

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My Process

  • Analyze

    When I stepped in as Product Owner, I began by reviewing stakeholder notes and researching frameworks on trust-building to understand the desired outcomes. This helped me identify key themes around building relationships with trust.

  • Design

    From those insights, I created the RICH model and developed a concept that tied trust to a banking metaphor. I designed an interactive Storyline activity where learners could make decisions based on best practices to increase engagement.

  • Develop

    I built the course in Rise which included a Storyline interaction, as well as the application guide. I then refined these items based on early stakeholder feedback. My goal was to make the course cohesive enough to get my vision across to the rest of team.

  • Implement

    I assembled a project team of my peers to bring this product to life. I then communicated the vision, coordinated edits, and oversaw visual enhancements. After securing final stakeholder approval, I published the course in Workday LMS.

  • Evaluate

    The course achieved a 4.74/5 star rating and 403 completions, validating its effectiveness and informing future improvements. Moving forward, I will continue to analyze learner feedback and data to identify opportunities for continuous improvement.